February 9th

Today was crazy! I took my car to the dealership to get an oil change. I hate going there because their service department is horrible! The front desk lady is rude and really mean. I only went because I had a coupon. The craziness started with my coupon. I had a coupon for a $24.99 oil and filter change and she kept insisting that the coupon was for 24.99 off of a $70 oil change and she couldn’t understand why I would be willing to pay $45 for an oil change when I could get the basic one for $37. I told her that I’m not paying $37 when I have a coupon for a $25 oil change. After going back and forth a few times she read the coupon again and realized that I was right and the coupon was for $25 oil change and not a $25 discount. Oh boy. Then, long story short, I ordered a part for my car a year ago (it was still under warranty) and it still hasn't come in. What could take a year!? I've called and always been told that the part is not in. When I asked them about it the lady said she would look into it. They had a record of me ordering the part, but not of me calling so according to them I’ve done nothing for the last year. She came to me a little later and said that I'm going to have to pay for it because my car isn't under warranty anymore (warranty expired last month!). Well duh! However, I ordered the part while my car was under warranty and gave them plenty of time to complete the work before the warranty expired. I can be a very argumentative person when I know that I'm right. However, I also try to be nice and considerate towards people. I love to argue when I know I’m right, and today I decided that I was going to fight my point. I argued with her for a while and then I asked to speak to the manager. He also tried to put the blame on me since they have no record of me calling. I told them it’s their fault they don’t keep records and that I shouldn’t have to pay for my car. He asked me to give him a week to look into in it and then gave me my oil change for free. I hope he doesn’t think that this oil change is going to make me stop fighting my point, because it’s not! I plan on fighting this until I get it taken care of. I know it’s not a big deal because if I pay for the part and repair it’d be under $150, but that’s a lot of money and if they had done what they were supposed to it would have been free! What happened to the customer always being right?